PRIVACY POLICY
UPDATED: March 2025
This Privacy Policy applies solely to information collected through Hemener’s online platforms, including:
Websites (Hemener.com, microsites, and mobile sites)
Emails
Mobile applications (Hemener apps available for download)
Social media pages (such as Facebook, Twitter, etc.)
To enhance your experience across Hemener’s digital platforms, we collect certain information when you visit us online. Below is a summary of the information we collect and how we use it.
By using this website, mobile app, or any related digital platform, you acknowledge and agree to this Privacy Policy. If you do not agree, please refrain from using our website or app.
Contents
Information Collected Online
Mobile Application
Information Collected from Hemener’s Social Media Pages
How We Use Collected Information
Information We Share with Third Parties
Cookies and Tracking Technologies
Opt-Out Options
Job Applications and Casting Calls
International Users
Updating Your Personal Information
Children’s Privacy
Third-Party Links
Updates to the Privacy Policy
Security Measures
Supported Web Browsers
Questions & Contact Information
General Browsing Information
We collect general data regarding visitors’ experiences on our website, including:
The links that direct customers to our site
The pages viewed by visitors
The service provider and browser type used
For visitors accessing our site via mobile devices, we also gather information such as:
Device type
Cookie support
Screen size
Image rendering capabilities
This information helps us optimize our website formatting for different devices, improve navigation, and resolve any browser or service provider connection issues. Our goal is to enhance the browsing experience and ensure seamless access for all users.
Personal Identification Information
Hemener collects personal identification information only when you voluntarily provide it. This may occur when you:
Submit a form or contact us via email with a comment or question
Place an order on our website
Create or update an account
Register for a promotion, contest, or giveaway
Email a wish list or add a message to a gift wrap or e-gift card
Apply for a modeling opportunity or a job with us
Take a survey or sign up for marketing emails
Respond to our emails requesting information
Additionally, we may collect data through cookies, pixel tags (web beacons, clear GIFs), and URL tracking links. We also retain your IP address, interactions with our website, responses to our communications, and purchase history. While this data is not considered personal identification information on its own, it may be linked to your personal details.
Personal Information That May Be Collected Online:
Name
Address
Gender
Date of birth (month and day)
Telephone number
Email address
Payment card details
Recipient’s information (name, address, email)
Modeling details (name, size stats, work and contact information)
Any additional information you choose to provide directly or through personal social media accounts
Personal Information Collected from Social Media Accounts
When setting up an account on our website, you may have the option to allow Hemener to access information from your personal social media accounts, such as Facebook, Twitter, Pinterest, and Instagram.
If you choose to link your social media account, Hemener may collect some or all of the following information, depending on the social media platform’s terms and privacy settings:
Name
Email address
Gender
Profile picture
List of friends or connections
Networks
User ID
Birthday
Likes and interests
Education and work history
Current city and hometown
Relationship status
Location
Once you grant access, Hemener may continue to collect and update information from your social media account without further requests for permission, including newly added details or changes to existing information.
How to Disconnect Your Social Media Account
If you no longer wish to link your social media account to our website, you can click the "Disconnect" link near the corresponding social media button on our website. You can also stop data sharing by following the instructions provided by each social media platform.
Note: This privacy policy applies only to Hemener.com and does not cover the privacy and security policies of external social media platforms. If you have concerns about their privacy policies, please refer to their official websites for more information.
Mobile Applications
We offer mobile applications ("Apps") that provide various interactive features for an enhanced shopping experience.
The collection of information through our current and future Apps is covered under the following sections of this policy:
General Browsing Information
Location Information
Personal Identification Information
Personal Information Collected from Social Media Accounts
Cookies
For a detailed explanation of how we collect, use, and protect your information, please refer to these sections.
Use and Sharing of Information in Mobile Applications
The use and sharing of information collected through our current and future mobile applications ("Apps") are covered in the following sections of this policy:
Using Information We Collect Online
Information Shared with Third Parties
Cookies
For further details on how we handle your data, please refer to these sections.
Additional Information on Mobile App Permissions
Some features within our mobile applications ("Apps") may require permission to access certain data on your mobile device. These permissions will only be activated if you provide explicit consent when prompted by the app.
Please note that certain features of the app may not function properly or be available if access to the requested data is not granted.
Push Notifications and Location-Based Services
If you provide consent, our app may send push notifications to your mobile device. These notifications can be received and viewed even when the app is not actively in use. Notifications may be personalized based on your interactions with us and may include location-specific updates if you have enabled location-based services.
For information on how to manage or opt out of location-based data collection, mobile device data access, or push notifications, please refer to the "Opt-Out" section below.
Information Collected on Hemener’s Social Media Pages
Hemener may collect personal information directly from users who interact with our social media pages, as outlined in the "Personal Information Collected from Social Media Accounts" section. Any information collected on our social media pages will be used and shared in accordance with the "Using Information Collected Online" and "Information Shared with Third Parties" sections below.
Additionally, the social media platforms on which Hemener maintains a presence may provide us with aggregate data about user interactions on our pages. This information helps us analyze user growth, demographic trends, and engagement levels with our content. By understanding these patterns, we can enhance our social media presence and improve the overall user experience.
Using Information Collected Online
Information collected through our online store or social media pages under this policy may be used for the following purposes:
To process and fulfill product orders.
To handle customer requests, including inquiries submitted via Contact Us, Click to Chat, Email a Friend, Product Alerts, Wish List, or Sending a Postcard features.
To contact you or product recipients regarding order or delivery issues.
To serve and personalize site content.
To send marketing communications.
To analyze user interactions with our websites, evaluate the effectiveness of our advertising, and track purchases.
To tailor our communications to your preferences.
To respond to inquiries and customer support requests.
To update information in your online account.
To conduct surveys, contests, or promotional drawings.
To develop and improve our products and websites.
To consider candidates for employment opportunities.
For more information on managing your preferences regarding marketing communications, please refer to the "Opt-Out" section below.
Use of Information Across Devices
Hemener may use the information collected under this Privacy Policy to deliver personalized content across different internet browsers and devices you use to access our websites and mobile applications. This includes synchronizing wish lists and shopping bags for a seamless experience.
Please note: Any changes made to your privacy settings, including opt-out preferences, on one browser or device will not be automatically synchronized across other browsers or devices. You must update your preferences separately on each browser or device.
Additionally, if you previously signed up for the Original Club Ficus, although the program is no longer active, Hemener.com has retained your name, email address, and postal address for marketing purposes.
Information Shared with Third Parties
The information you provide to us, including your personal data, may be disclosed to any member of our corporate group. This includes our subsidiaries, ultimate holding company, and its subsidiaries and affiliated companies.
However, Hemener and its affiliated companies will not subscribe you to ongoing marketing emails or text message programs unless you provide explicit consent to each company separately.
Sharing of Information with Affiliates and Third Parties
If you choose to share your email address with our affiliated companies (e.g., Shvastra) for the purpose of receiving promotional materials, we will provide them with your email. Except for limited circumstances outlined in our Privacy Policy and those of our affiliated companies, they will not sell or rent your email address to unrelated third parties.
We may, however, share names and postal addresses from our postal mailing list with affiliated companies (e.g., Shvastra) and other unaffiliated companies for their marketing purposes.
For details on how to opt out of sharing your information with unaffiliated companies, please refer to the "Opt-Out" section below.
Sharing of Information with Affiliates and Third Parties
If you choose to share your email address with our affiliated companies (e.g., Shvastra) for the purpose of receiving promotional materials, we will provide them with your email. Except for limited circumstances outlined in our Privacy Policy and those of our affiliated companies, they will not sell or rent your email address to unrelated third parties.
We may, however, share names and postal addresses from our postal mailing list with affiliated companies (e.g., Shvastra) and other unaffiliated companies for their marketing purposes.
For details on how to opt out of sharing your information with unaffiliated companies, please refer to the "Opt-Out" section below.
Use of Third-Party Service Providers
We may use third-party service providers to assist us in managing various aspects of our e-commerce business, including but not limited to:
Order fulfillment (processing payments, fraud prevention, address verification)
Website and social media monitoring (analyzing site activity, tracking email responses)
Customer support services
Conducting surveys
Managing employment applications
Sending mobile notifications and administering app features
Handling emails, promotions, sweepstakes, and contests
Personal information you provide to us may be shared with relevant third parties as necessary to carry out these functions on our behalf. Some of these third parties may be located outside of India.
Legal Disclosure of Personal Information
Hemener may disclose specific personal information if required to:
Comply with applicable laws or legal processes
Respond to lawful requests from government authorities
Protect the rights, safety, and security of our website users, our websites, or the public
This disclosure will only occur when deemed necessary and legally mandated.
Business Transfers & Data Sharing
If Hemener undergoes a merger, acquisition, corporate reorganization, or other change of control, some or all of the personal information collected about you may be shared with or transferred to the new entity.
However, Hemener does not sell or rent your email address to unrelated third parties.
Cookies & Tracking Technologies
Our websites and emails, along with third-party service providers, use cookies—small text files stored on your computer’s hard drive or mobile device—to enhance your browsing experience.
What Information is Collected?
When you visit our websites or interact with our emails, we may collect:
IP Address
Referring URL (the page from which you arrived)
Browser Type
Pages Viewed & Features Used
Account Sign-ins & Transactions
Survey Participation
Time & Duration of Visit
How Do We Use Cookies?
Cookies help us:
Understand which parts of our websites are most frequently visited
Analyze product browsing & purchasing behavior
Improve website functionality & email effectiveness
Identify and fix access difficulties
Personalize your shopping experience
Track items in your shopping cart and remember them for future visits
Recognize returning visitors and maintain shopping carts between visits
Assist with checkout processes
Additionally, information collected by us and/or our service providers through cookies may be linked to other data we collect about your website visits and email interactions.
Pixel Tags & Tracking Technologies
Our websites and emails—along with third-party service providers—use pixel tags (also known as web beacons, web bugs, or clear GIFs). These are tiny, nearly invisible images embedded in web pages or emails that help collect visitor data.
What Information is Collected?
Pixel tags track:
Your visit details, similar to cookies
The search engine used to reach our site
Any search engine ads that directed you to us
Email interactions (whether you opened an email, clicked links, and took further actions on our website)
Time & date when an email was viewed
How Do We Use Pixel Tags?
Confirm email delivery & engagement
Analyze website & email effectiveness
Identify popular features & optimize content
Personalize your browsing & shopping experience
Combine pixel tag data with other collected information
This helps us continuously improve our websites, emails, and overall interactions with you.
Click-Through URLs in Our Communications
In some of our emails, direct messages, and social media communications, we may include click-through URLs that direct you to specific pages on our website.
How Do Click-Through URLs Work?
When you click on these links, you are automatically directed to our website. During this process, we may:
Collect information about your interaction with the link
Use cookies to track and associate this activity with your past visits to our site or app
How Do We Use This Information?
Analyze the effectiveness of our communications
Improve personalization of your online experience
Optimize our website navigation & content
How to Avoid Tracking?
If you do not want this information collected, do not click on the links provided in our emails or messages.
Opt-Out Options
We respect your privacy and provide you with choices regarding how your information is used. If you wish to opt out of certain data collection or marketing communications, please review the following options:
1. Email & Marketing Communications
If you no longer wish to receive promotional emails from us:
Click the "Unsubscribe" link at the bottom of any marketing email.
Adjust your email preferences in your Hemener account settings.
Contact customer support to request removal from marketing lists.
2. Text Messages (SMS/MMS)
If you receive marketing text messages and want to opt out:
Reply "STOP" to any text message you receive from us.
Update your communication preferences in your Hemener account.
3. Targeted Advertising & Tracking (Cookies & Pixels)
If you want to limit how we track your online activity:
Adjust your browser settings to block or delete cookies.
Use the opt-out tools provided by advertising networks, such as:
Network Advertising Initiative (NAI)
Digital Advertising Alliance (DAA)
4. Information Sharing with Third Parties
If you prefer not to have your data shared with unaffiliated companies for marketing purposes:
Email us at [insert contact email] with your request.
If applicable, log into your Hemener account and adjust data-sharing preferences.
Please Note: Some transactional emails (such as order confirmations, account notifications, and security alerts) are necessary for service and cannot be opted out of.