Refund Policy
If, for any reason, you are not completely satisfied with your purchase, you may return the merchandise in its original condition to the HEMENER Online store, in accordance with the store's return policies. For detailed information on returns and exchanges, please refer to the terms below -
Store Return and Exchange Policy
"HEMENER will refund the full value of any merchandise (T&C apply) in the original form of payment, provided the return is made within 7 days from the date of delivery. (*For returns or exchanges, the customer is responsible for shipping and handling charges, which may vary depending on factors such as your address's pin code, available courier services, order amount, and the product purchased.
In the case of a return or exchange (reverse shipping), the customer is responsible for shipping and handling charges. These charges may vary based on factors such as your address's pin code, the available courier services for your area, the order amount, and the product purchased.
A HEMENER merchandise credit willĀ NOT be issued for any of the following:
- Returns made more than 7 days after the date of delivery, even with the original sales receipt.
Returns of previously exchanged merchandise.
Returns of items purchased with a gift card.
Returns of items with a gift receipt.
Returns made without the original sales receipt or gift receipt, or merchandise purchased in another country, will be refunded in the local currency at the item's lowest selling price.
Returns or exchanges of items that fall under any Sale(s), Special Discount(s), or Special Offer(s)."
"*All Sale(s), Special Discount(s), and Special Offer(s) on HEMENER items are final. There will be NO RETURNS and/or EXCHANGES for any HEMENER item(s) that fall under these categories."
"If the price of an item is reduced within 2 days of purchase, HEMENER will refund the price difference upon presentation of the merchandise and original sales receipt. Only one price adjustment per item is allowed."
If a personal check is returned unpaid due to insufficient funds, we reserve the right to debit your bank account for the check amount, along with any service fees permitted by your bank.
"HEMENER requires an Aadhar Card or another form of identification (e.g., driver's license) for any merchandise returned without the original sales receipt, in order to monitor and limit the number of such returns. We reserve the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you choose not to provide identification for return purposes, we reserve the right to decline your return."
Purchases made at one of our HEMENER outlet locations may only be returned to an outlet location. We cannot accept returned merchandise that is mailed to our stores. All Gift Card sales are final, and cannot be refunded or redeemed for cash.
Returns of merchandise purchased during promotional offers or sales events will be credited according to the terms and conditions of that specific offer period. If all or part of the purchase from a promotional offer is returned and the original purchase amount falls below the qualifying threshold, the return amount or promotional card/coupon balance will be adjusted to reflect the terms of the promotional offer, minus the value of the returned merchandise. If complimentary merchandise was received as part of a qualifying purchase and is not included in the return, resulting in the original transaction falling below the qualifying threshold, and the return value is insufficient to cover the value of the complimentary merchandise, you will only be eligible for merchandise credit equal to the return value.